Where does a credit union member go for information about a credit union or specific questions about NCUSIF share insurance?

The member should first contact the credit union for the needed information. Credit union personnel, however, cannot bind the NCUSIF to provide more protection than is allowed under the Federal Credit Union Act or NCUA Regulations. They will be able to obtain information for you from NCUA. If the credit union cannot provide the information or is no longer in operation, the member should contact the appropriate regional director directly. The contcact information for the regional offices may be found on NCUA's organization chart and office directory.

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